Terms and Conditions - HPE Knowledge Club | Education Services: HPE US & Canada

Terms and Conditions - HPE Knowledge Club

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Welcome to the Hewlett Packard Enterprise (“HPE” or “Company”) Knowledge Club Rewards Program (the "Program"). The Program is a customer rewards program offered by the Company to you, subject to your acceptance of these terms and conditions (the "Terms"), the Company's privacy policy, and any amendments that the Company makes. BECAUSE THESE TERMS AFFECT YOUR LEGAL RIGHTS, IT IS IMPORTANT THAT YOU READ THEM CAREFULLY. By participating in the Program, you (“Member”): (i) certify that you are over the age of majority in the jurisdiction in which you reside; (ii) consent to the Company's collection and use of your personal information (as set out below); and, (iii) agree to these Terms, as they may be amended from time to time. If you do not agree to these Terms, you cannot participate in the Program.

1. Earning Points. You earn Program rewards points ("Points") by completing courses with HPE Education. The Company may change the basis upon which Points are awarded, including the number of Points awarded per completed course, at any time, without notice to you. Points are only earned on qualifying, "for-fee" courses. Free courses, seminars, lectures or purchases in conjunction with another offer, may earn you fewer, or no, points.

2. Point Expirations. Points assigned to a Member's account will expire 3 years from the date on which the Points were assigned. Members will receive point expiration notices thirty (30) days before the Points expire.

3. Membership. To participate in the Program, you must be a Program Member. The Company may determine who it grants membership to, and may revoke your membership at any time, without notice to you. Only one Program membership is available per person.

4. Eligibility. Employees of the U.S. federal government, U.S. state/local government, or public higher education institution, or any private or public K-12 educational institution, or library are not eligible to participate. This program is not available to HPE employees.

5. Points. Points are only earned by, and will only be deposited to, the account associated with the Member who completes a qualifying course. Points earned by a Member will remain with the Member even if they change employers.

6. Retroactive Purchases. Points will not be applied retroactively to any previous courses completed.

7. No Cash Value. Points have no cash value, and are not transferable or assignable.

8. Refunds. If you receive a refund for any course completed, any Points awarded for that completed course will be deducted from your account.

9. Redeeming Points. You may redeem Points by completing an order form on the website.

10. Errors. The Company is not obligated to honor a redemption request on an inaccurate Points value resulting from an error in printing, production or posting.

11. Availability of Rewards. The Company will endeavor to ensure availability of all rewards items; however, it cannot guarantee that a particular item will be available. If a rewards item is unavailable, the points will be re-instated back into the Member's account. Rewards are not returnable, refundable or cancellable once issued to a Member. Member may not receive any single reward whose value is in excess of $2,000 USD, nor whose combined value exceeds $10,000 USD in any single banking day.

12. Privacy and Data Security. HPE is a controller of personal data that a member may provide by participating in the Program such as name, surname, email address, registration ID, attendee ID, country of residence, and information about completed courses with HPE Education. For more information about HPE privacy practices, please visit the <a href="https://www.hpe.com/us/en/legal/privacy.html" target="_blank" style="color:#000;text-decoration:underline #00B388;">HPE Privacy Statement</a>. Rewards are redeemed through third party service provider(s) (“Provider(s)”). By participating in the Program, member consents to the disclosure of the above personal data to the Provider(s) for the sole purpose of reward fulfillment. To obtain the privacy and data security policies of any Provider(s) used in providing the services within the Program please <a href="https://www.hpe.com/us/training/contactus" target="_blank" style="color:#000;text-decoration:underline #00B388;">contact the Company</a>.

13. Inspection. You must verify the reward item you receive at the time you receive it, in order to ensure that it is satisfactory. If it is not, you must immediately notify the Company employee of any error. If you do not do so, you are deemed to have accepted the reward item.

14. Changes to the Program. The Company may: <ul style="list-style: none;"><li>a. terminate the Program at any time, without notice to you;</li> <li>b. restrict, suspend, extend or otherwise alter the Program (or any aspects thereof), without notice to you; and/or,</li> <li>c. revise these Terms.</li></ul>

15. Revocation of Membership. If, in the Company's opinion, you abuse any of the Program privileges, or breach any of these Terms, the Company may revoke your membership, without notice to you, and cancel any reward points that you have accumulated.

16. Inactivity. If there is no activity in your account for 24 consecutive months, your account will be deleted and all accumulated Points will be forfeited.

17. Taxes. You are solely responsible for any tax consequences flowing from your participation in the Program (including the reporting of any tax benefit, and the payment of all applicable taxes).

18. Corporate Policy. You are solely responsible to follow any corporate policy at your firm regarding your participation in the Program.

19. NO WARRANTY. THE COMPANY, AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DO NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE PROGRAM OR ANY PRODUCTS OR SERVICES RELATED THERETO, AND EXPRESSLY DISCLAIMS ANY SUCH WARRANTIES.

20. IMPORTANT DISCLAIMER. THE COMPANY SHALL HAVE NO LIABILITY FOR THE LOSS OF (1) A GIFT CODE OR GIFT CARD AFTER RECIPT BY MEMBER, (2) ANY PASSWORD OR INFORMATION YOU MAY CHOOSE TO STORE IN YOUR ACCOUNT IN YOUR COMPUTER OR MOBILE DEVICE IN THE EVENT YOUR PASSWORD, COMPUTER OR MOBILE DEVICE IS LOST OR STOLEN. FOR ISSUES RELATED TO THE USE OF GIFT CARDS THE APPLICABLE MERCHANT’S SHALL BE RESPONSIBLE. MERCHANTS ARE SOLELY RESPONSIBLE TO YOU FOR ALL ISSUES RELATED TO THE USE, AND THE TERMS OF SUCH USE, OF GIFT CARDS. THE COMPANY WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL OR INCIDENTAL LOSSES OR DAMAGES. IF THE COMPANY IS FOUND LIABLE FOR ANY REASON (INCLUDING LIABILITY FOR NEGLIGENCE OR BREACH OF CONTRACT), ITS LIABILITY WILL BE LIMITED TO $100.

21. Up-to-date information. You must ensure that the information you provide to the Company is complete and up-to-date. If any information changes, you must notify the Company immediately.

22. Definition. In these Terms, 'including' means ‘including without limitation'.

23. Assignment. The Company may assign the Program without notice to you. Upon doing so, the Company is released from any further obligations to you, all of which are assumed by the assignee.

24. Void Where Prohibited. These Terms are void where, and to the extent, prohibited by law. Taxes may also be applicable, where required by law.

25. Effective Date. These Terms are effective as of May 1, 2023, and replace any previous version. Using this program after such effective date constitutes your acceptance of these Terms. Publications of these Terms on the Company's website is deemed to be notice of such Terms (where notice is required to be given).

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