HPE offers IT Service Management certification & ITIL training courses that equips IT professionals with the knowledge and skills to optimize their IT environments.

IT Service Management Training | ITIL Certification | Education Services: HPE US & Canada

IT Service Management Training

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Improve your organization's efficiency and effectiveness with affordable training that teaches IT best practices.

IT Service Management (ITSM) training and certification

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IT service management (ITSM) is a work process that enables organizations to maximize business value from the use of information technology. To stay competitive, organizations need to rethink how they operate and serve customers as well as remain agile, adaptable, and ready to adopt new ways of working. IT services play a critical role in ensuring that businesses can handle these changes, making it more important than ever to equip your IT team with the skills to keep things running smoothly and efficiently.

HPE Education Services offers affordable training that will help boost productivity and ensure that your IT services are operating optimally. Our ITSM catalog includes certification training for ITIL® 4.

Streamline your workflows with ITSM training

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Our ITSM courses are designed to help your business navigate the increasingly fast-paced and complex IT environment. Certification training* provides the skills needed to pass certification exams, enabling you to support and manage your organization's IT services with demonstrated knowledge and improved efficiency.

Course catalog

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ITIL® 4 certifications

The ITIL 4 certification schema provides a modular, tiered approach to allow you to develop a comprehensive view of ITSM or focus on areas of interest. Each module provides a standalone certification, or combine modules to earn the Practice Manager (PM), Managing Professional (MP), or Strategic Leader (SL) designation. Certification exams are included with all ITIL® 4 registrations. Select a certification name to view available training; select a course name to view a detailed course data sheet (PDF).

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Course Title

ITIL® 4 Specialist: Acquiring and Managing Cloud Services

ITIL® 4 Specialist: Business Relationship Management

ITIL® 4 Specialist: Sustainability in Digital and IT

ITIL 4 Extension Modules are designed to provide the knowledge necessary to harness the challenges and opportunities presented by emerging technologies. Earn a standalone certification for any of these modules when you complete the training and pass the exams. Pre-requisite for ITIL® 4 Specialist: Business Relationship Management only: ITIL® 4 Foundation.

ITIL® 4 Extension Modules

ITIL® 4 Foundation

ITIL® 4 Foundation eLearning**

ITIL® 4 Foundation with RUN-IT Simulation

This foundational certification is for anyone interested in learning about the benefits of IT and digital service delivery, including ITIL best practices. It can be taken by employees of any level, form those just starting out to those with many years of experience. The skills learned can be applied in any area of your business, not just the IT department.

ITIL® 4 Specialist: Create, Deliver and Support (CDS)

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: High-Velocity IT

ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

The ITIL 4 Managing Professional designation demonstrates that you have the essential skills to run successful IT-enabled products and services. It is awarded upon the successful completion of the following four modules, each of which requires that you pass an exam. Pre-requisite: ITIL® 4 Foundation.

ITIL® 4 Managing Professional (MP)

Complete:

And one of the following:

ITIL® 4 Specialist: Monitor, Support and Fulfill

ITIL­­® 4 Specialist: Plan, Implement and Control

ITIL® 4 Specialist: Collaborate, Assure and Improve

The ITIL 4 Practice Manager (PM) demonstrates that you have the skills and knowledge to establish good cross-practice collaboration and effective service value streams. To earn it, complete ITIL® 4 Specialist: Create, Deliver and Support plus a module of your choice from the list below and pass the exams. Pre-requisite: ITIL® 4 Foundation.

ITIL® 4 Practice Manager (PM)

ITIL® 4 Leader: Digital and IT Strategy (DITS)

The ITIL 4 Strategic Leader (SL) demonstrates that you have a clear understanding of how IT influences and directs business strategy. It is awarded upon the successful completion of the following two modules, each of which requires that you pass an exam. Pre-requisite: ITIL® 4 Foundation.

ITIL® 4 Strategic Leader (SL)

IT Service Management—Jumpstart Workshop

Applied Service Management Workshop Series

Learn how to apply ITIL 4 techniques, principles, and concepts in your day-to-day work.

ITIL® 4 Workshops

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Simulations, project management, and more

Explore courses and certification training designed to help you streamline business operations and improve collaboration between teams through team-building exercises. Select a certification name to learn more about it and view available training; select a course name to view a detailed course data sheet (PDF).

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Introduction to DevOps

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HPE Digital Learner Bronze 1 Year Subscription Service

HPE Digital Learner Silver 1 Year Subscription Service

HPE Digital Learner Gold 1 Year Subscription Service

Start your IT service management (ITSM) journey with certification—the ITIL® 4 Foundation exam is now included with an HPE Digital Learner Gold subscription.

Digital Transformation Simulation*

Race to Results Simulation (1 day)*

Run-IT Simulation*

ITIL® 4 Foundation with RUN-IT Simulation*

Learn by doing with these highly immersive, virtual, single- and multi-player strategy simulations that engage and educate individuals at scale. Courses find participants making decisions, then provide instant feedback on the business impacts.

ITSM Simulations: Hands-on, Practical Learning

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Keep your ITIL certifications up to date PeopleCert now requires that candidates renew their certifications within three years of the original date of issue. For information on renewal options, visit the <a href="https://www.peoplecert.org/" target="_blank" style="text-decoration: none;color:inherit;">PeopleCert</a> website or <a href="https://www.hpe.com/h41268/live/index_e.aspx?qid=19180" target="_blank" style="text-decoration: none;color:inherit;">contact us</a>. You can find ITIL certification training courses on our <a href="../schedule.html" style="text-decoration: none;color:inherit;">course schedule</a>.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HPE is an Accredited Training Organization as well as an Approved Examination Organization for ITIL® for PeopleCert on behalf of AXELOS.

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* Certification training courses are designed to prepare learners for certification exams. Completion of training does not guarantee certification.

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In addition to our courseware, each student will receive the official ITIL Guidance Book associated with the relevant course at no additional cost.

Passing an ITIL exam can be challenging. This is why HPE Education includes the Take 2 option for every student at no additional cost. The price of your course includes the exam vouchers. So relax – you have two chances to pass the exam!

Take 2 re-sit exam option

ITIL®4 training from HPE comes with additional perks

ITIL 4 Training from HPE Comes with Additional Perks

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SKU guide to quote/purchase HPE Digital Learner subscriptions Select the appropriate SKU format below and replace the “x” with the applicable # from the HPE Digital Learner subscription level (4 = Bronze, 5 = Silver, 6 = Gold). For example, an HPE reseller purchasing a Silver subscription would use HR2R5E. <li>HR2RxA1 – HPE sales and HPE reseller partners (known as HPE flexible SKU, or CTO)</li> <li>HR2RxE – HPE sales and some HPE reseller partners (know as HPE fixed SKU, or BTO)</li> <li>HR2RxAC – HPE support contract addition (HPE OS sellers and HPE support resellers)</li> <li>HR2RxAAE – direct purchase via HPE Education web site (click on the Subscribe link)</li>

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Which SKU to quote or purchase?

Select the appropriate SKU format below and replace the “x” with the applicable # from the HPE Digital Learner subscription level (4 = Bronze, 5 = Silver, 6 = Gold). For example, an HPE reseller purchasing a Silver subscription would use HR2R5A1.

SKU guide to quote/purchase HPE Digital Learner subscriptions

HR2RxA1 – HPE sales and HPE reseller partners (known as HPE flexible SKU, or CTO)

HR2RxE – HPE sales and some HPE reseller partners (know as HPE fixed SKU, or BTO)

HR2RxAC – HPE support contract addition (HPE OS sellers and HPE support resellers)

HR2RxAAE – direct purchase via HPE Education web site (click on the Subscribe link) If you need additional assistance determining the correct SKU to use, please <a style="cursor: pointer;font-family: 'Metric Semibold',Arial,sans-serif;font-weight: 500;font-size: 22px;line-height: 1.2em;color: #01A982;text-decoration: none;" href="https://www.hpe.com/h41268/live/index_e.aspx?qid=19180" target="_blank">contact us</a>.

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HPE is an Authorized Training Organization (ATO) for PEOPLECERT, enabling our students to prepare to receive AXELOS® certifications for ITIL. Note that PEOPLECERT is the approved Examination Institute for AXELOS.

IT Service Management Certification

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ITIL is an industry-standard framework for developing, managing and supporting IT services based on industry best practices. Certification is available for individual IT professionals in ITIL. In addition, entire IT teams can benchmark their performance and efficiencies against industry standards.

For individual IT professionals

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ITIL® 4 Certifications: All paths

Learning paths are a sequence of courses designed to expand proficiency in a specific subject. Further your skills by following one of our curated learning paths, created by qualified HPE experts.

Expand your skills with curated learning paths

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<a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-landing.html" target="_blank">HPE Digital Learner</a> offers endless learning possibilities designed to empower you with the skills needed to thrive in today's digital landscape. With your 12-month subscription, you gain unlimited access to a <a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-content-library.html" target="_blank">vast library</a> full of cutting-edge IT and business skills training, along with the freedom to learn anytime, anywhere, and at your own pace. Features include:

<a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-content-library.html#cat1 " target="_blank">Curated training</a> covering HPE technologies.

Project management courses on PMP, PRINCE2, Agile, Scrum, and more.

Free <a href="https://education.hpe.com/ww/en/training/solution/digital-badging.html" target="_blank">digital badges</a> that can be shared with your professional network.

Embark on a transformational learning experience that will shape your future success—explore HPE Digital Learner for yourself with a free 7-day trial.

Reinforce your skills with HPE Digital Learner

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<ol style="padding-left: 15px; margin: 0;"><li style="padding-bottom: 10px;padding-left: 8px;">Learn HPE and in-demand IT industry technologies from expert instructors.</li><li style="padding-bottom: 10px;padding-left: 8px;">Build career-advancing power skills.</li><li style="padding-bottom: 10px;padding-left: 8px;">Enjoy personalized learning journeys aligned to your company’s needs.</li><li style="padding-bottom: 10px;padding-left: 8px;">Choose how you learn: <a href="https://education.hpe.com/us/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">in-person</a>, <a href="https://education.hpe.com/us/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">virtually</a>, or <a href="https://education.hpe.com/us/en/training/elearning.html" style="text-decoration: underline #00B388;color:inherit;">online</a>—anytime, anywhere.</li><li style="padding-bottom: 10px;padding-left: 8px;">Sharpen your skills with access to real environments in <a href="https://education.hpe.com/ww/en/training/vlabs.html" target="_blank" style="text-decoration: underline #00B388;color:inherit;">virtual labs</a>.</li></ol>

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation. Benefits

5 reasons to choose HPE as your training partner

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Training pays off! With HPE Knowledge Club, you earn points for completing qualifying courses through HPE Education Services. Your points can add up to big rewards. Get started today! See the <a href="https://education.hpe.com/us/en/training/faq.html#knowledge-club-faqs" style="text-decoration: underline #00B388;color:#000;">HPE Knowledge Club FAQs</a> for more information.

Learn—and earn—with HPE Knowledge Club

Find out how to earn verifiable digital badges—at no extra cost—when you complete the required training. Badges can be easily shared with your professional network, providing a simple way to demonstrate and validate your skills.

Show off your technical prowess with a digital badge

Take advantage of flexible course formats, including live <a href="https://education.hpe.com/us/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:#000;">virtual instructor-led training (VILT)</a> courses; traditional <a href="https://education.hpe.com/us/en/training/ilt-vilt.html" style="text-decoration:underline #00B388;color:#000;">classroom training (ILT)</a>; <a href="https://education.hpe.com/us/en/training/elearning.html" style="text-decoration: underline #00B388;color:#000;">eLearning</a>; and anytime, anywhere learning with <a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-landing.html" target="_blank" style="text-decoration: underline #00B388;color:#000;">HPE Digital Learner</a>. Schedule the training you need in the way that works best for you and your business.

Discover the convenience of HPE Training Credits

Learning designed around your schedule

The benefits of learning

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Brochure: Empower your IT team: ITIL® and ITSM education from HPE

Discover how ITIL® and ITSM training can reinvigorate your business.

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Case study: Egyptian bank AAIB improves efficiency of IT service management with help from HPE

Discover a fun and competitive way to learn about ITSM.

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IT Service Management (ITSM) training and certification

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ITIL® 4 Foundation

ITIL® 4 Managing Professional (MP)

ITIL® 4 Strategic Leader (SL)

ITIL® 4 Practice Manager (PM)

ITIL® 4 Extension Modules

ITIL® 4 Workshops

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ITSM Simulations: Hands-on, Practical Learning

DevOps

HPE Digital Learner

ITIL®4 training from HPE comes with additional perks

Take 2 re-sit exam option

For individual IT professionals

ITIL® 4 Certifications: All paths

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Brochure: Empower your IT team

Brochure: ITSM team challenge: Race to service success

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