HPE offers IT service management (ITSM) certification and ITIL© training that equips IT pros with the knowledge and skills to optimize their IT environments.

IT Service Management & ITIL Training | Education Services: HPE Indonesia

IT Service Management & ITIL Training

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Improve your organization's efficiency and effectiveness with affordable training that teaches IT best practices.

IT service management (ITSM) and ITIL® training and certification

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IT service management (ITSM) is a work process that enables organizations to maximize business value from the use of information technology. To stay competitive, organizations need to rethink how they operate and serve customers as well as remain agile, adaptable, and ready to adopt new ways of working. IT services play a critical role in ensuring that businesses can handle these changes, making it more important than ever to equip your IT team with the skills to keep things running smoothly and efficiently.

HPE Education Services offers affordable training that will help boost productivity and ensure that your IT services are operating optimally. Our ITSM catalog includes certification training for ITIL® 4, PMP®, PRINCE2®, EXIN SIAM™, CITO®, CITM®, EXIN DevOps Professional, and more. Give your business a competitive advantage—explore our ITSM offerings.

Streamline your workflows with ITSM training

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Our ITSM training and certification courses are designed to help you navigate an increasingly fast-paced and complex IT environment. Certification training* provides the skills needed to pass accredited certification exams, enabling you to support and manage your organization's IT services with demonstrated knowledge and improved efficiency. Not sure what ITSM or ITIL solution you need? Transform your business with a solution customized to your organization—<a href="https://education.hpe.com/ww/en/training/contactus.html">contact us</a> to discuss your needs.

Course catalog

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ITIL® 4 certifications

The ITIL 4 certification schema provides a modular, tiered approach to allow you to develop a comprehensive view of ITSM or focus on areas of interest. Each module provides a standalone certification, or combine modules to earn the Practice Manager (PM), Managing Professional (MP), or Strategic Leader (SL) designation. Certification exams are included with all ITIL® 4 registrations. Select a certification name to view available training; select a course name to view a detailed course data sheet (PDF).

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Course Title

ITIL® 4 Specialist: Acquiring and Managing Cloud Services

ITIL® 4 Specialist: Business Relationship Management

ITIL® 4 Specialist: Sustainability in Digital and IT

ITIL 4 Extension Modules are designed to provide the knowledge necessary to harness the challenges and opportunities presented by emerging technologies. Earn a standalone certification for any of these modules when you complete the training and pass the exams. Pre-requisite for ITIL® 4 Specialist: Business Relationship Management only: ITIL® 4 Foundation.

ITIL® 4 Extension Modules

ITIL® 4 Foundation

ITIL® 4 Foundation eLearning

ITIL® 4 Foundation with RUN-IT Simulation

This foundational certification is for anyone interested in learning about the benefits of IT and digital service delivery, including ITIL best practices. It can be taken by employees of any level, form those just starting out to those with many years of experience. The skills learned can be applied in any area of your business, not just the IT department.

ITIL® 4 Specialist: Create, Deliver and Support (CDS)

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: High-Velocity IT

ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

The ITIL 4 Managing Professional designation demonstrates that you have the essential skills to run successful IT-enabled products and services. It is awarded upon the successful completion of the following four modules, each of which requires that you pass an exam. Pre-requisite: ITIL® 4 Foundation.

ITIL® 4 Managing Professional (MP)

Complete:

And one of the following:

ITIL® 4 Specialist: Monitor, Support and Fulfill

ITIL­­® 4 Specialist: Plan, Implement and Control

ITIL® 4 Specialist: Collaborate, Assure and Improve

The ITIL 4 Practice Manager (PM) demonstrates that you have the skills and knowledge to establish good cross-practice collaboration and effective service value streams. To earn it, complete ITIL® 4 Specialist: Create, Deliver and Support plus a module of your choice from the list below and pass the exams. Pre-requisite: ITIL® 4 Foundation.

ITIL® 4 Practice Manager (PM)

ITIL® 4 Leader: Digital and IT Strategy (DITS)

The ITIL 4 Strategic Leader (SL) demonstrates that you have a clear understanding of how IT influences and directs business strategy. It is awarded upon the successful completion of the following two modules, each of which requires that you pass an exam. Pre-requisite: ITIL® 4 Foundation.

ITIL® 4 Strategic Leader (SL)

IT Service Management—Jumpstart Workshop

Applied Service Management Workshop Series

Learn how to apply ITIL 4 techniques, principles, and concepts in your day-to-day work.

ITIL® 4 Workshops

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Simulations, project management, and more

Explore courses and certification training designed to help you streamline business operations and improve collaboration between teams through team-building exercises. Certification exams are included with all PRINCE2 registrations. Select a certification name to learn more about it and view available training; select a course name to view a detailed course data sheet (PDF).

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Project Management Professional (PMP®) Certification Prep Boot Camp

This certification demonstrates the ability to work on a wide range of projects using a variety of approaches: agile, predictive, and hybrid. Ideal candidates are entry-level or aspiring project managers in any industry.

Certified Associate in Project Management (CAPM)®

Certified Information Technology Manager (CITM)

CITM® is the second course in the EPI IT Training Framework©, detailing the competences required of the modern IT specialist working at the senior, team-leader, supervisor, or management level. Ideal candidates are seasoned IT professionals who need to understand the requirements and core competences for managing IT in mission-critical environments.

Certified IT Manager (CITM®)

Certified Information Technology Operator (CITO)

CITO® is the first level in the EPI IT Training Framework©, detailing the competencies required of the modern IT professional working at the operations level in IT. Ideal candidates are aspiring and existing IT professionals with a basic knowledge of operating systems, network, applications, and/or service desk operations.

Certified IT Operator (CITO®)

Service Integration and Management (SIAM®) Foundation

HPE DevOps Essentials

DevOps

The EXIN DevOps Professional certification demonstrates the foundational DevOps knowledge and the understanding of essential practices. Ideal candidates are professionals who are working in a DevOps environment, including DevOps engineers; Agile, Scrum, and Lean IT practitioners; software or website developers; and project managers.

EXIN DevOps Professional

This certification demonstrates knowledge of terminology and core principles of service Integration and management (SIAM), including the potential benefits, challenges, and risks of implementing SIAM. Ideal candidates are professionals who either want to implement SIAM methodology or who are already working with ITSM processes.

EXIN SIAM™ Foundation

HPE Digital Learner Bronze 1 Year Subscription Service

HPE Digital Learner Silver 1 Year Subscription Service

HPE Digital Learner Gold 1 Year Subscription Service

Start your IT service management (ITSM) journey with certification—the ITIL® 4 Foundation exam is now included with an HPE Digital Learner Gold subscription.

Digital Transformation Simulation

Race to Results Simulation (1 day)

Run-IT Simulation

Learn by doing with these highly immersive, virtual, single- and multi-player strategy simulations that engage and educate individuals at scale. Courses find participants making decisions, then provide instant feedback on the business impacts.

ITSM Simulations: Hands-on, Practical Learning

PRINCE2® Foundation 6th Edition

PRINCE2® Practitioner 6th Edition

PRINCE2® 7 Foundation

PRINCE2® 7 Practitioner

PRINCE2® provides an easy-to-follow structured approach to managing and delivering projects successfully, including the techniques needed to address contemporary project challenges. Ideal candidates are project managers in any industry.

PRINCE2® Foundation and Practitioner

Project Management Fundamentals (GK2868)

Project management

This certification demonstrates knowledge of and ability to manage the people, processes, and business priorities of professional projects. Ideal candidates are project managers in any industry.

Project Management Professional (PMP)®

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Keep your ITIL and PRINCE2 certifications up to date PeopleCert now requires that candidates renew their certifications within three years of the original date of issue. For information on renewal options, visit the <a href="https://www.peoplecert.org/" target="_blank" style="text-decoration: none;color:inherit;">PeopleCert</a> website or <a href="https://education.hpe.com/ww/en/training/contactus.html" style="text-decoration: none;color:inherit;">contact your local HPE Education Services representative</a>. You can find ITIL and PRINCE2 certification training courses on our <a href="../schedule.html" style="text-decoration: none;color:inherit;">course schedule</a>.

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HPE is an Accredited Training Organization as well as an Approved Examination Organization for ITIL® and PRINCE2® for PeopleCert on behalf of AXELOS.

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* Certification training courses are designed to prepare learners for certification exams. Completion of training does not guarantee certification.

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ITIL® 4 Practice Manager

ITIL® 4 Managing Professional

ITIL® 4 Strategic Leader

ITIL® 4 Extensions

Learning paths are a sequence of courses designed to expand proficiency in a specific subject. Further your skills by following one of our curated learning paths, created by qualified HPE experts.

Expand your skills with curated learning paths

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<a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-landing.html">HPE Digital Learner</a> offers endless learning possibilities designed to empower you with the skills needed to thrive in today's digital landscape. With your 12-month subscription, you gain unlimited access to a <a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-content-library.html">vast library</a> full of cutting-edge IT and business skills training, along with the freedom to learn anytime, anywhere, and at your own pace. Features include:

<a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-content-library.html#cat1 ">Curated training</a> covering HPE technologies.

Project management courses on PMP, PRINCE2, Agile, Scrum, and more.

Free <a href="../solution/digital-badging.html">digital badges</a> that can be shared with your professional network.

Embark on a transformational learning experience that will shape your future success—explore HPE Digital Learner for yourself with a free 7-day trial.

Reinforce your skills with HPE Digital Learner

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<ol style="padding-left: 15px; margin: 0;"><li style="padding-bottom: 10px;padding-left: 8px;">Learn HPE and in-demand IT industry technologies from expert instructors.</li><li style="padding-bottom: 10px;padding-left: 8px;">Build career-advancing power skills.</li><li style="padding-bottom: 10px;padding-left: 8px;">Enjoy personalized learning journeys aligned to your company’s needs.</li><li style="padding-bottom: 10px;padding-left: 8px;">Choose how you learn: <a href="https://education.hpe.com/id/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">in-person</a>, <a href="https://education.hpe.com/id/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">virtually</a>, or <a href="https://education.hpe.com/id/en/training/elearning.html" style="text-decoration: underline #00B388;color:inherit;">on-demand</a>—anytime, anywhere.</li><li style="padding-bottom: 10px;padding-left: 8px;">Sharpen your skills with access to real environments in <a href="https://education.hpe.com/ww/en/training/vlabs.html" style="text-decoration: underline #00B388;color:inherit;">virtual labs</a>.</li></ol>

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation. Benefits

5 reasons to choose HPE as your training partner

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Find out how to earn verified digital badges—at no extra cost—when you complete select courses. Share badges with your professional network to validate your skills.

Show off your technical prowess with a digital badge

Share your skills with digital badges

Our flexible course formats include live, online (<a href="../ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">VILT</a>) or onsite (<a href="../ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">ILT</a>) courses; self-paced <a href="../elearning.html" style="text-decoration: underline #00B388;color:inherit;">eLearning</a>; and anytime, anywhere learning with <a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-landing.html" style="text-decoration: underline #00B388;color:inherit;">HPE Digital Learner</a>.

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Brochure: Empower your IT team. Discover how ITIL® and ITSM training can reinvigorate your business.

Discover how ITIL® and ITSM training can reinvigorate your business.

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Brochure: ITSM team challenge: Race to service success. This simulation is a fun and competitive way to learn about ITSM.

Discover a fun and competitive way to learn about ITSM.

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Blog: The right framework means less guesswork. Discover why the ITIL 4 Service Value System matters.

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Webinar: See a demo of the unique course where you make the decisions.

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Quote: Find out what the Director of IT Service Excellence at Purdue University has to say about us.

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IT service management (ITSM) and ITIL® training and certification

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ITIL® 4 Foundation

ITIL® 4 Managing Professional (MP)

ITIL® 4 Strategic Leader (SL)

ITIL® 4 Practice Manager (PM)

ITIL® 4 Extension Modules

ITIL® 4 Workshops

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ITSM Simulations: Hands-on, Practical Learning

Project Management Professional (PMP)®

Certified Associate in Project Management (CAPM)®

PRINCE2® Foundation and Practitioner

Project management

Certified IT Operator (CITO®)

Certified IT Manager (CITM®)

EXIN DevOps Professional

EXIN SIAM™ Foundation

DevOps

HPE Digital Learner

ITIL® 4 Foundation

ITIL® 4 Practice Manager

ITIL® 4 Managing Professional

ITIL® 4 Strategic Leader

ITIL® 4 Extensions

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Brochure: ITSM team challenge: Race to service success

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Video: RUN IT simulation

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